Dr. Janet Lapp is a psychologist, author, and consultant who leads workplace transformation. With a professor’s ability to translate complex theory into usable answers and a humorist’s knack for getting ideas across in an entertaining way, she engages her audiences in a “change lab” where they assess their leadership skills and acquire the tools they need to improve them.
Prior to each presentation, Lapp researches, interviews, and visits clients’ facilities in order to understand their needs, wishes, and language to address them as if she were part of the organization or company. Both her change management books and her stage programs have created clear, actionable paths for organizations from Ritz-Carlton Hotels to IBM to the government of St. Petersburg, Russia.
Lapp is a registered nurse who also holds a PhD in psychology from McGill University. She was admitted into the Council of Peers Awards for Excellence Speakers Hall of Fame and was rated one of the top three speakers in the world by Toastmasters. She is the creator and host of the Emmy-nominated CBS series Keep Well and has appeared regularly on INN, ABC, CNN, and NBC. She and her team have helped hundreds of organizations around the world including Allstate, Blue Shield, IBM, Intel, Verizon, AT&T, Unilever, and Procter & Gamble to design systems to overcome resistance to change and expedite workplace transformation.
A flight instructor, Janet Lapp has flown her airplane throughout South America and Africa on medical and rescue missions and is a longtime member of the Flying Doctors of Mercy working in central Mexico.
Plant Your Feet Firmly in Midair: Lead Through Change
The Psychology of Customer Experience